Have a question? Find the answers to the most frequently asked questions about TextRanch below:
It’s possible you registered your account using the Google or Facebook method, and those methods do not require a password. Try using those methods to see if you can access your account.
If you are certain you used a password when opening your account, then begin the login process by clicking LOGIN at the top right of the page. Then click the “Forgot password?” link at the bottom of the login pop-up and follow the instructions to reset your password.
Make sure you are using the same method to log in as you used to create your TextRanch account. If you used the Google or Facebook methods to open your account, you must use that same method to log in.
If you have tried using the Google and Facebook buttons to log in and are still getting the error message, then please contact Lilly at email@example.com with your login information so she can get our team to investigate the problem for you.
If you have sufficient funds available and your credit card has not expired, then the problem could be that your bank’s automatic verification system might have incorrectly flagged the purchase as suspicious. This can happen the first time you use a specific credit card with an online business (it's similar to the way sometimes emails you want from new contacts can end up in the spam folder by accident).
One way to fix this is by speaking to your bank to let them know you authorize payments to TextRanch.com. Alternatively, you could use PayPal to make your purchase by using the PayPal button in our checkout system.
At TextRanch your satisfaction is our top priority. Please bring your concerns to our attention within 48 hours of receiving your revision so that a member of our quality control team can review the work and provide you with a new revision if errors are present.
We know how important it is to receive your revised text in a timely manner. If your Quick Text revision takes more than two (2) hours to process please let us know and we will refund the credits you spent.
If you purchase a credit package and decide that TextRanch is just not a good match for you, then we will be happy to provide you with a prorated refund for any credits remaining in your account.
Adjusting the length of your text is a complicated job that can be very time consuming, so we do not offer this as a part of our Quick Text service.
If you require assistance with reducing the length of your text, you should use our Document service and select the Premium service level. Be sure to leave a note for your editor explaining the adjustments you require.
It is important to note that our editors will do their best to assist you with adjusting the length of your text, but it may not always be possible to retain all of your ideas if you need significant reductions in length. In addition, while our editors may be able to add a few words to your writing, they will not write new material to significantly lengthen your text.
This method is ideal for short pieces of text, and is a quick and cost-effective way to get your English checked!
To use this method:
Basic Editing: This service allows you to submit up to 2100 characters of plain text at one time. When you select this service level, your text will be assigned to the next available editor who will do a quick review of your text to correct spelling and grammar errors. This is the perfect service if you need fast turnaround times and maximum value!
Advanced Editing: This service allows you to submit up to 2100 characters of plain text at one time. When you select this service level, your text will be assigned to the next available senior editor who will do a more thorough review of your text to not only correct spelling and grammar errors, but to also provide some style improvements. Choose this service level when you need a bit of extra help to get top quality, highly polished results.
Please note that during periods of increased demand for our services, choosing Advanced Editing may result in slightly slower turnaround times.
Currently, most TextRanch revisions are completed in under 10 minutes. However, during periods of high demand, this wait can be longer; sometimes up to 60 minutes.
Please note that since Advanced Editing is limited to just a small pool of highly qualified senior editors, the delay time for this service level may be slightly longer.
At TextRanch our goal is to make your own words be the best they can be. If you have already chosen the best words to express the idea, then our editors won’t make changes that reduce the quality of your writing.
It’s also possible that the editor did not have enough information to make the right changes. Please refer to any notes the editor left you to understand why no changes were made.
On the right side of each revision you will find a feedback box. Choose a star rating for your revision and leave a brief comment to let us know what you think.
Every piece of feedback is sent directly to the editor who completed the revision as well as to our quality control team for review. If you have a concern, please tell us as much as possible so that we can do our best to ensure your satisfaction.
This method is best for important documents, longer texts, and lightly formatted text. Using the Document service will result in very consistent edits since only one editor will work on your document.
To use the Document method, go to our Document service page and upload your .doc or .docx file. Answer a few questions about your document and you’ll be instantly shown a price for editing.
1. Advanced Editing: When you select this service level, your text will be assigned to the next available senior editor who will do a more thorough review of your text to correct spelling and grammar errors, but to also provide some light style improvements. The pricing for this service varies depending on the length of your document and your required deadline. Get a quick quote by uploading your document here: https://textranch.com/dashboard/check-your-files/
2. Premium Full-Document Editing: This service allows you to upload an entire document to be thoroughly reviewed and edited by a senior editor. This is a more in-depth service, and the editor will leave very detailed notes regarding suggestions and required changes. The pricing for this service varies depending on the length of your document and your required deadline. Get a quick quote by uploading your document here: https://textranch.com/dashboard/check-your-files/
Why choose TextRanch?
Up to 50% lower than other online editing sites.
Our team of editors is working for you 24/7.
Native English experts for UK or US English.
Top Customer Service
We are here to help. Satisfaction guaranteed!