when you are going to place your order vs when we are getting your order

Both phrases are correct, but they are used in different contexts. 'When you are going to place your order' is used when referring to the customer's action of ordering, while 'when we are getting your order' is used when referring to the seller or service provider receiving the order.

Last updated: March 31, 2024

when you are going to place your order

This phrase is correct and commonly used when referring to the customer's action of ordering.

This phrase is used to inquire about the timing of the customer's order placement. It is commonly used in customer service interactions or when discussing ordering processes.

Examples:

When you are going to place your order, please let us know if you have any special requests.
Can you tell me when you are going to place your order?

Alternatives:

When are you planning to place your order?
When will you be ordering?
When do you intend to place your order?

when we are getting your order

This phrase is correct and commonly used when referring to the seller or service provider receiving the order.

This phrase is used to inform the customer about the timing of the seller or service provider receiving their order. It is commonly used in customer service interactions or order tracking.

Examples:

When we are getting your order, we will notify you of the estimated delivery time.
Can you confirm the address for when we are getting your order?

Alternatives:

When we receive your order
When your order is being processed
When your order is ready for shipment

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when you are going to place your order vs when we are getting your order