we will get back to you once there is an update on this event vs we will get back to you when there is an update on this event

Both phrases are correct and commonly used in English. They convey the same meaning and can be used interchangeably. The choice between 'once' and 'when' is a matter of personal preference or style, as both are grammatically correct in this context.

Last updated: March 24, 2024 • 1266 views

This phrase is correct and commonly used in English.

"we will get back to you once there is an update on this event"

This phrase is used to inform someone that they will be contacted as soon as there is new information about the event.

Show examples from the web [+]

He found his way back to you once, Walt.
So we will get back to normal so we can now start focusing on Sunday.
Listen, I'll get back to you once we have something, all right?
I'll report back to you once I've met her.
We will get back to this again later.
And if you give us a contact number, we will get back to you.
We will get back to the subject when Parliament draws up a report in two years' time.
Nothing new, and we will get back to that in the year 2000.
My assistant will explain the retainer and the payment schedule, and we will get back to you as soon as we've found something.
I hope that we will get back on track and be able to manage the difficulties - also with reference to Zimbabwe.
I don't even know how to get back to who we once were.
I don't even know how to get back to who we once were.
It shouldn't take more than an hour to get back to Poplar, once you get this wreck started again.
Though you'll probably want your old position back once this fuss has blown over and Mrs Andrews is back to her old self.
If it's really love, you do everything you need to do to get back what you once had.
The third and final question is how do you think we will get back to a situation of trust when all monetary policy decisions - and the last obvious ones by the European Central Bank - continue to damage the most vulnerable countries by mortgaging growth?
So you're back to once a day.
Democracy was back once more in our beloved country.
Well, I will get back to the outer layer...
Don't worry, soon things will get back to normal.

This phrase is correct and commonly used in English.

"we will get back to you when there is an update on this event"

This phrase is used to inform someone that they will be contacted at the time when new information about the event becomes available.

Show examples from the web [+]

So we will get back to normal so we can now start focusing on Sunday.
We will get back to this again later.
And if you give us a contact number, we will get back to you.
We will get back to the subject when Parliament draws up a report in two years' time.
Nothing new, and we will get back to that in the year 2000.
My assistant will explain the retainer and the payment schedule, and we will get back to you as soon as we've found something.
I hope that we will get back on track and be able to manage the difficulties - also with reference to Zimbabwe.
Well, I will get back to the outer layer...
Don't worry, soon things will get back to normal.
- and life will get back to normal.
Secondly, politics will get back to genuine topics that really concern people in today's economic recession.
The third and final question is how do you think we will get back to a situation of trust when all monetary policy decisions - and the last obvious ones by the European Central Bank - continue to damage the most vulnerable countries by mortgaging growth?
I'm sure the girl will get back to you.
So talk to it and Ginger, that's me, or Sarah will get back to you.
I will get back to making your wedding absolutely perfect.
(MACHINE BEEPS) Please leave a message and a designated representative will get back to you.
Okay, and I will get back to work.
I will get back to you on all of this later.
All right, relax - as soon as we catch this guy, everything will get back to normal.
In one week you will be re-elected and life will get back to normal.

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we will get back to you once there is an update on this event vs we will get back to you when there is an update on this event