"We will get back to you shortly," vs "we are working to set up your access."

Question

"We will get back to you shortly," vs "we are working to set up your access."

These two phrases convey different meanings and are not directly comparable. The first phrase indicates ongoing action to establish access, while the second phrase promises a response in the near future. Depending on the context, one may be more appropriate than the other.

Last Updated: March 08, 2024

This phrase is used to assure someone that they will receive a response or update in a short period of time. It indicates a commitment to providing information or feedback promptly.

Examples:

Thank you for your inquiry. We will get back to you shortly.
I will check with the team and get back to you shortly.

This phrase is used to inform someone that efforts are currently being made to provide them with access to something. It implies active work towards the goal.

Examples:

We are working to set up your access to the online platform.
The team is working to set up your access to the new system.

Answer 1

We will get back to you shortly,

This phrase is correct and commonly used to promise a prompt response or update to someone.

Answer 2

we are working to set up your access.

This phrase is correct and commonly used to indicate ongoing efforts to establish access for someone.

"We will get back to you shortly," vs "we are working to set up your access."

We will get back to you shortly,

we are working to set up your access.

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