support on the phone vs support on the line

Both phrases are correct, but they are used in different contexts. 'Support on the phone' is commonly used when referring to receiving assistance or help over the phone, while 'support on the line' is less common and could be interpreted as receiving support while waiting in a queue or line.

Last updated: March 19, 2024 • 476 views

This phrase is correct and commonly used when referring to receiving assistance or help over the phone.

"support on the phone"

This phrase is used to indicate that support or assistance is being provided through a phone call.

Examples:

I received great support on the phone when I called customer service.
You can get technical support on the phone by contacting the helpdesk.
She provided support on the phone for the new software installation.
The company offers 24/7 support on the phone for any issues.
If you need help, just reach out for support on the phone.

Show examples from the web [+]

Business support on the phone and online. Get business support and advice on the phone or online. Help with starting and running a business. Business ...
Jun 26, 2013 ... Can I call Storenvy support on the phone? We're a very small team and don't have the man power to offer phone support, but we are happy to ...
Sep 24, 2014 ... Can I get support on the phone? All OptimizePress purchases (of Core, Publisher or Pro packages) are provided with 1 year of unlimited ...
Must be set to enabled for video support on the phone. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone ...

Alternatives:

phone support
support via phone
telephone support
support over the phone
assistance on the phone

This phrase is correct but less commonly used. It could be interpreted as receiving support while waiting in a queue or line.

"support on the line"

This phrase could be used to indicate receiving support or assistance while waiting in a queue or line, but it is less common than 'support on the phone.'

Examples:

I was getting support on the line while waiting to speak to a representative.
The automated system provided support on the line with instructions on what to do next.
Customers often receive support on the line before reaching a live agent.
The company offers technical support on the line for customers waiting for assistance.
While on hold, you can get support on the line through the automated system.

Show examples from the web [+]

There are lots of different ways that individuals and groups can fundraise to support On the Line to continue providing vital counselling services. If you are ...
The level of QoS support on the line card is dependent on the functionality built into the line-card port ASIC. For this reason, the QoS capabilities can differ ...
To the support on the line. And with the way you've been talking. Every word gets you a step closer to hell. That's when you stu-stu-stutter something profound
Phone 408.222.2500 www.marvell.com. KEY FEATURES. • 10GBASE-W, 10GBASE-R, 10GBASE-X2, 2500BASE-X, 1000BASE-X support on the line interface.

Alternatives:

support while waiting
assistance in the queue
help on hold
support during the wait
queue support

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support on the phone vs support on the line