service quality vs quality of service

Both "service quality" and "quality of service" are correct and commonly used phrases in English. They are interchangeable and convey the same meaning. The choice between the two depends on personal preference or the specific context in which they are used.

Last updated: March 22, 2024 • 890 views

service quality

This phrase is correct and commonly used in English.

This phrase refers to the level of quality provided by a service. It is often used in discussions about customer satisfaction and business performance.

Examples:

The company is known for its excellent service quality.
We need to improve our service quality to retain customers.
Service quality is a key factor in attracting new clients.
The survey measures customer perceptions of service quality.
High service quality leads to customer loyalty.

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Annex IV on minimum service quality standards must therefore cover the skills of the relevant staff.
The key factor is therefore service quality, which depends firstly on the mechanisms for organising rail traffic and secondly on considerable investment.
Good information on competing offers must be made available to consumers to provide service quality and price transparency.
It will also reinforce the demands for statistical indicators relating to safety and service quality.
Railway undertakings should define, manage and monitor service quality standards for international rail passenger services.
· Railway companies must define service quality standards and publish an annual report on how far they have met these.
The service quality standards shall at least cover the items listed in Annex III.
Railway undertakings should define, manage and monitor service quality standards for rail passenger services.
Simplification of the Code of Conduct aims to create a more natural economic environment in which CRSs compete based on prices and service quality, while ensuring the consumer interests remain the top priority.
Railway undertakings will also be obliged to publish a report on their service quality performance on an annual basis.
the provisions on service quality standards should be deleted.
We agree entirely with the demands made regarding service quality standards, environmental protection, technical equipment for airports and air traffic control, including safety issues.
Complaint handling, refunds and compensation for non-compliance with service quality standards
The reports on service quality performance shall be published on the Internet website of the railway undertakings.
To be competitive the European Railway Industry must deliver higher service quality to its customers (see also Annex III, Article 2.7.1 to the Directive 2001/16/EC).
These negotiations on service quality may take place as part of the consultations referred to in Article 6(1).
It is only fair to acknowledge the progress achieved, because this new version provides more guarantees regarding safety and service quality.
Railway undertakings shall publish each year a report on their service quality performance together with their annual report.
With these measures, the Council aims at advancing consumer protection in the field of international passenger rail travel and to promote enhanced service quality standards among the railway undertakings.
Suppliers and network operators should, under their respective responsibilities, install easily accessible and quality help-lines to deal efficiently with connection problems and other service quality issues occurring.

Alternatives:

quality of service
excellent service quality
poor service quality
consistent service quality
improving service quality

quality of service

This phrase is correct and commonly used in English.

This phrase also refers to the level of quality provided by a service. It is often used interchangeably with "service quality" in various contexts.