service quality vs quality of service

Both "service quality" and "quality of service" are correct and commonly used phrases in English. They are interchangeable and convey the same meaning. The choice between the two depends on personal preference or the specific context in which they are used.

Last updated: March 22, 2024 • 1056 views

This phrase is correct and commonly used in English.

"service quality"

This phrase refers to the level of quality provided by a service. It is often used in discussions about customer satisfaction and business performance.

Examples:

The company is known for its excellent service quality.
We need to improve our service quality to retain customers.
Service quality is a key factor in attracting new clients.
The survey measures customer perceptions of service quality.
High service quality leads to customer loyalty.

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Annex IV on minimum service quality standards must therefore cover the skills of the relevant staff.
The key factor is therefore service quality, which depends firstly on the mechanisms for organising rail traffic and secondly on considerable investment.
Good information on competing offers must be made available to consumers to provide service quality and price transparency.
It will also reinforce the demands for statistical indicators relating to safety and service quality.
Railway undertakings should define, manage and monitor service quality standards for international rail passenger services.
· Railway companies must define service quality standards and publish an annual report on how far they have met these.
The service quality standards shall at least cover the items listed in Annex III.
Railway undertakings should define, manage and monitor service quality standards for rail passenger services.
Simplification of the Code of Conduct aims to create a more natural economic environment in which CRSs compete based on prices and service quality, while ensuring the consumer interests remain the top priority.
Railway undertakings will also be obliged to publish a report on their service quality performance on an annual basis.
the provisions on service quality standards should be deleted.
We agree entirely with the demands made regarding service quality standards, environmental protection, technical equipment for airports and air traffic control, including safety issues.
Complaint handling, refunds and compensation for non-compliance with service quality standards
The reports on service quality performance shall be published on the Internet website of the railway undertakings.
To be competitive the European Railway Industry must deliver higher service quality to its customers (see also Annex III, Article 2.7.1 to the Directive 2001/16/EC).
These negotiations on service quality may take place as part of the consultations referred to in Article 6(1).
It is only fair to acknowledge the progress achieved, because this new version provides more guarantees regarding safety and service quality.
Railway undertakings shall publish each year a report on their service quality performance together with their annual report.
With these measures, the Council aims at advancing consumer protection in the field of international passenger rail travel and to promote enhanced service quality standards among the railway undertakings.
Suppliers and network operators should, under their respective responsibilities, install easily accessible and quality help-lines to deal efficiently with connection problems and other service quality issues occurring.

Alternatives:

quality of service
excellent service quality
poor service quality
consistent service quality
improving service quality

This phrase is correct and commonly used in English.

"quality of service"

This phrase also refers to the level of quality provided by a service. It is often used interchangeably with "service quality" in various contexts.

Examples:

The hotel prides itself on its high quality of service.
Customers expect a certain level of quality of service.
The airline is known for its consistent quality of service.
We need to assess the quality of service we offer.
Improving the quality of service can lead to increased customer satisfaction.

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SEPA should not present an opportunity for price increases, nor should the quality of service deteriorate.
Electricity undertakings shall ensure quality of service.
- quality of service for customers;
Clarified and simplified the quality of service requirements
The essential requirements for Telematics applications guarantee a minimum quality of service for passengers and carriers of goods, particularly in terms of technical compatibility.
A competitive market should help to provide end-users with a wide choice of content, applications and services and with the quality of service they require.
ensuring basic connectivity and quality of service;
This will immediately impact on the quality of service.
Performance levels, safety, quality of service and cost depend upon that compatibility.
Performance requirements for onboard GSM-R equipment related to quality of service
The quality of service of air-ground data link communications should be regularly monitored by ATS providers.
The high level of courses and examinations ensures that a good quality of service is provided.
Aware of these problems, in May 2001 the associations of European airlines presented voluntary commitments to improve their quality of service.
The EESC emphasises the importance of dialogue between these bodies and public transport firms, in particular, in order to improve quality of service.
Though this will not be enough to keep prices down, these are the only measures that can ensure better quality of service.
3.5 Effects on quality of service for customers
The Commission has not been made aware of a generalised dissatisfaction of customers concerning the quality of service of 2G services.
past performance in terms of quality of service and supply and
setting or approving standards and requirements for quality of service and supply
Today European citizens have a different quality of service when using VoIP broadband services depending on where they are in the EU.

Alternatives:

service quality
excellent quality of service
poor quality of service
consistent quality of service
improving quality of service

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service quality vs quality of service

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