customer satisfaction scores vs customer satisfaction rates

Both 'customer satisfaction scores' and 'customer satisfaction rates' are correct and commonly used in English. They are interchangeable and can be used based on personal preference or the specific context. Both phrases refer to the measurement of customer satisfaction in a business setting.

Last updated: March 30, 2024 • 554 views

This phrase is correct and commonly used in English.

"customer satisfaction scores"

This phrase refers to the numerical values or ratings assigned to measure customer satisfaction in a business context.

Examples:

The company achieved high customer satisfaction scores this quarter.
We need to improve our customer satisfaction scores to retain our clients.
The survey results revealed positive customer satisfaction scores.
Analyzing customer satisfaction scores helps in identifying areas for improvement.
The customer satisfaction scores have been steadily increasing over the past year.

Show examples from the web [+]

Please hold for our automated customer satisfaction survey.
Customer satisfaction is measured on the basis of surveys.
Except for subclause 7.3 and requirements relating to customer satisfaction and continual improvement.
Technical, economic and social issues must be considered alongside health, safety and customer satisfaction.
'Customer satisfaction always comes first.
Emphasis will be placed on innovative product and system concepts and improved transport services ensuring higher customer satisfaction.
Getting these customer-satisfaction calls during dinner.
I got a mistress, and her name is Customer Satisfaction.
I scored 100% in those customer satisfaction forms.
For support areas, internal customer satisfaction surveys have been initiated to help determine the needs/expectations of internal stakeholders.
ISO 10001 provides for customer satisfaction through establishing guidelines for codes of conduct.
We've built a business on customer satisfaction.
Mr President, there is no need to stress the importance of customer satisfaction for businesses.
I'm head of Customer Satisfaction at a company called Mutiny.
Here at Quark's, customer satisfaction is our primary concern.
(a) train performance and customer satisfaction;
In such an opinion the Committee cannot be expected to enumerate the full range of necessary measures relating to market regulation, financing and customer satisfaction.
The inclusion of customer satisfaction is in line with the spirit of the Commission proposal.
With fiscal challenges, ObamaCare, we need to cut costs, improve customer satisfaction, and increase profits.
As far as quality is concerned, I consider that the public service should approach citizens in terms of 'customer satisfaction'.

Alternatives:

customer satisfaction rates
customer satisfaction levels
customer satisfaction metrics
customer satisfaction rankings
customer satisfaction evaluations

This phrase is correct and commonly used in English.

"customer satisfaction rates"

This phrase also refers to the measurement of customer satisfaction in a business context, specifically focusing on the percentage or proportion of satisfied customers.

Examples:

The company's customer satisfaction rates have been steadily increasing.
We need to monitor customer satisfaction rates to ensure customer loyalty.
The survey revealed high customer satisfaction rates among our clients.
Improving customer satisfaction rates is crucial for business success.
The customer satisfaction rates are a key performance indicator for the company.

Show examples from the web [+]

Please hold for our automated customer satisfaction survey.
Customer satisfaction is measured on the basis of surveys.
Except for subclause 7.3 and requirements relating to customer satisfaction and continual improvement.
Technical, economic and social issues must be considered alongside health, safety and customer satisfaction.
'Customer satisfaction always comes first.
Emphasis will be placed on innovative product and system concepts and improved transport services ensuring higher customer satisfaction.
Getting these customer-satisfaction calls during dinner.
I got a mistress, and her name is Customer Satisfaction.
I scored 100% in those customer satisfaction forms.
For support areas, internal customer satisfaction surveys have been initiated to help determine the needs/expectations of internal stakeholders.
ISO 10001 provides for customer satisfaction through establishing guidelines for codes of conduct.
We've built a business on customer satisfaction.
Mr President, there is no need to stress the importance of customer satisfaction for businesses.
I'm head of Customer Satisfaction at a company called Mutiny.
Here at Quark's, customer satisfaction is our primary concern.
(a) train performance and customer satisfaction;
In such an opinion the Committee cannot be expected to enumerate the full range of necessary measures relating to market regulation, financing and customer satisfaction.
The inclusion of customer satisfaction is in line with the spirit of the Commission proposal.
With fiscal challenges, ObamaCare, we need to cut costs, improve customer satisfaction, and increase profits.
As far as quality is concerned, I consider that the public service should approach citizens in terms of 'customer satisfaction'.

Alternatives:

customer satisfaction scores
customer satisfaction levels
customer satisfaction metrics
customer satisfaction rankings
customer satisfaction evaluations

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customer satisfaction scores vs customer satisfaction rates