customer satisfaction scores vs customer satisfaction rates

Both 'customer satisfaction scores' and 'customer satisfaction rates' are correct and commonly used in English. They are interchangeable and can be used based on personal preference or the specific context. Both phrases refer to the measurement of customer satisfaction in a business setting.

Last updated: March 30, 2024

customer satisfaction scores

This phrase is correct and commonly used in English.

This phrase refers to the numerical values or ratings assigned to measure customer satisfaction in a business context.

Examples:

The company achieved high customer satisfaction scores this quarter.
We need to improve our customer satisfaction scores to retain our clients.
The survey results revealed positive customer satisfaction scores.
Analyzing customer satisfaction scores helps in identifying areas for improvement.
The customer satisfaction scores have been steadily increasing over the past year.

Show examples from the web [+]

Please hold for our automated customer satisfaction survey.
Customer satisfaction is measured on the basis of surveys.
Except for subclause 7.3 and requirements relating to customer satisfaction and continual improvement.
Technical, economic and social issues must be considered alongside health, safety and customer satisfaction.
'Customer satisfaction always comes first.
Emphasis will be placed on innovative product and system concepts and improved transport services ensuring higher customer satisfaction.
Getting these customer-satisfaction calls during dinner.
I got a mistress, and her name is Customer Satisfaction.
I scored 100% in those customer satisfaction forms.
For support areas, internal customer satisfaction surveys have been initiated to help determine the needs/expectations of internal stakeholders.
ISO 10001 provides for customer satisfaction through establishing guidelines for codes of conduct.
We've built a business on customer satisfaction.
Mr President, there is no need to stress the importance of customer satisfaction for businesses.
I'm head of Customer Satisfaction at a company called Mutiny.
Here at Quark's, customer satisfaction is our primary concern.
(a) train performance and customer satisfaction;
In such an opinion the Committee cannot be expected to enumerate the full range of necessary measures relating to market regulation, financing and customer satisfaction.
The inclusion of customer satisfaction is in line with the spirit of the Commission proposal.
With fiscal challenges, ObamaCare, we need to cut costs, improve customer satisfaction, and increase profits.
As far as quality is concerned, I consider that the public service should approach citizens in terms of 'customer satisfaction'.

Alternatives:

customer satisfaction rates
customer satisfaction levels
customer satisfaction metrics
customer satisfaction rankings
customer satisfaction evaluations

customer satisfaction rates

This phrase is correct and commonly used in English.

This phrase also refers to the measurement of customer satisfaction in a business context, specifically focusing on the percentage or proportion of satisfied customers.

Examples:

The company's customer satisfaction rates have been steadily increasing.
We need to monitor customer satisfaction rates to ensure customer loyalty.
The survey revealed high customer satisfaction rates among our clients.
Improving customer satisfaction rates is crucial for business success.
The customer satisfaction rates are a key performance indicator for the company.

Show examples from the web [+]

Please hold for our automated customer satisfaction survey.
Customer satisfaction is measured on the basis of surveys.
Except for subclause 7.3 and requirements relating to customer satisfaction and continual improvement.
Technical, economic and social issues must be considered alongside health, safety and customer satisfaction.
'Customer satisfaction always comes first.
Emphasis will be placed on innovative product and system concepts and improved transport services ensuring higher customer satisfaction.
Getting these customer-satisfaction calls during dinner.
I got a mistress, and her name is Customer Satisfaction.
I scored 100% in those customer satisfaction forms.
For support areas, internal customer satisfaction surveys have been initiated to help determine the needs/expectations of internal stakeholders.
ISO 10001 provides for customer satisfaction through establishing guidelines for codes of conduct.
We've built a business on customer satisfaction.
Mr President, there is no need to stress the importance of customer satisfaction for businesses.
I'm head of Customer Satisfaction at a company called Mutiny.
Here at Quark's, customer satisfaction is our primary concern.
(a) train performance and customer satisfaction;
In such an opinion the Committee cannot be expected to enumerate the full range of necessary measures relating to market regulation, financing and customer satisfaction.
The inclusion of customer satisfaction is in line with the spirit of the Commission proposal.
With fiscal challenges, ObamaCare, we need to cut costs, improve customer satisfaction, and increase profits.
As far as quality is concerned, I consider that the public service should approach citizens in terms of 'customer satisfaction'.

Alternatives:

customer satisfaction scores
customer satisfaction levels
customer satisfaction metrics
customer satisfaction rankings
customer satisfaction evaluations

What Our Customers Are Saying

Our customers love us! We have an average rating of 4.79 stars based on 283,125 votes.
Also check out our 2,100+ reviews on TrustPilot (4.9).

"Thank you!"
Sachi Nakama July 2024
"I have literally been through chat, PI, claude, bard and bing and I got conflicting answers! Thank you! Human intelligence reigns!"
Retha July 2024
"Faster than AI"
CYNTHIA December 2023
"This was very helpful and I personally think this site is the best."
Kaden October 2023
"It was extremely thorough and very helpful!"
imperialelisa October 2023
"7 years without any disappointment. Always 100% satisfied. You guys are the best in the world at what you do. Thank you so much :)"
Zubair Alam October 2023
"In a world of text messages and online communication, this is great to have as a live tool. Thank you."
Selena October 2023
"Without textranch I would be stuck!"
宏祐 October 2023
"Accuracy and fast response. Personal comments from editor. Thank you."
Clh September 2023
"I wasn't aware of this service, it's fascinating and more reliable than standard IA tools available on the internet"
Arturo September 2023
"The fact that you can get reliable fast feedback on your texts."
Vinicius Antonio August 2023
"you guys are better than grammarly i'm being honest here"
ordinary July 2023
"OMG! This is really good than any other text correction tools I've used so far. Highly recommend this."
Vehan July 2023
"Very fast and accurate. thank you."
mojtaba July 2023
"I love this app because it's help to writing skills all of students ♥️"
Tarisini July 2023
"This was exactly the mistake I was looking for, the wording dind´t sound right at first. Better than grammarly!"
Ente July 2023
"The immediate help that I received was reassuring and very satisfactory. Thanks."
priiiyanshuu July 2023
"this helps A LOT for my studies."
kathnunez02 June 2023
"Woow!! I would never have expected such precision! Thank you soooo much!!"
Berta June 2023
"Real Time Editor and not AI. Many Thanks."
Priya June 2023
"The very first thing excites me about Textranch is how much your editors care."
sepideh June 2023
"The fact that texts are checked by human editors rather than by AI, etc. I appreciate this!"
Анна June 2023
"Feel welcome, immediate response, high quality feedback"
martin.roy June 2023
"This is the best app that I have ever seen"
Burulai May 2023

customer satisfaction scores vs customer satisfaction rates