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customer satisfaction rate vs customer satisfaction score

Both 'customer satisfaction rate' and 'customer satisfaction score' are commonly used phrases in English, but they have slightly different meanings. 'Customer satisfaction rate' refers to the percentage of customers who are satisfied, while 'customer satisfaction score' typically refers to a numerical value assigned to the level of satisfaction. The choice between the two depends on whether you want to emphasize a percentage or a numerical score.

Last updated: March 31, 2024

customer satisfaction rate

This phrase is correct and commonly used in English.

This phrase refers to the percentage of customers who are satisfied with a product or service.

Alternatives:

  • customer satisfaction percentage
  • satisfaction rate of customers

customer satisfaction score

This phrase is correct and commonly used in English.

This phrase typically refers to a numerical value assigned to the level of customer satisfaction.

Alternatives:

  • satisfaction score of customers
  • customer happiness score

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