customer satisfaction rate vs customer satisfaction rating

Both 'customer satisfaction rate' and 'customer satisfaction rating' are correct and commonly used phrases in English. They are slightly different in meaning: 'customer satisfaction rate' refers to the percentage of satisfied customers, while 'customer satisfaction rating' refers to a score or grade given to the level of satisfaction. The choice between the two depends on whether you want to refer to a numerical percentage or a qualitative assessment.

Last updated: March 28, 2024

customer satisfaction rate

This phrase is correct and commonly used in English.

This phrase refers to the percentage of satisfied customers in a given context.

Show examples from the web [+]

Please hold for our automated customer satisfaction survey.
Customer satisfaction is measured on the basis of surveys.
Except for subclause 7.3 and requirements relating to customer satisfaction and continual improvement.
Technical, economic and social issues must be considered alongside health, safety and customer satisfaction.
'Customer satisfaction always comes first.
Emphasis will be placed on innovative product and system concepts and improved transport services ensuring higher customer satisfaction.
Getting these customer-satisfaction calls during dinner.
I got a mistress, and her name is Customer Satisfaction.
I scored 100% in those customer satisfaction forms.
For support areas, internal customer satisfaction surveys have been initiated to help determine the needs/expectations of internal stakeholders.
ISO 10001 provides for customer satisfaction through establishing guidelines for codes of conduct.
We've built a business on customer satisfaction.
Mr President, there is no need to stress the importance of customer satisfaction for businesses.
I'm head of Customer Satisfaction at a company called Mutiny.
Here at Quark's, customer satisfaction is our primary concern.
(a) train performance and customer satisfaction;
In such an opinion the Committee cannot be expected to enumerate the full range of necessary measures relating to market regulation, financing and customer satisfaction.
The inclusion of customer satisfaction is in line with the spirit of the Commission proposal.
With fiscal challenges, ObamaCare, we need to cut costs, improve customer satisfaction, and increase profits.
As far as quality is concerned, I consider that the public service should approach citizens in terms of 'customer satisfaction'.

Alternatives:

satisfaction rate of customers
rate of customer satisfaction
level of customer satisfaction
percentage of satisfied customers
customer satisfaction percentage

customer satisfaction rating

This phrase is correct and commonly used in English.

This phrase refers to a score or grade given to the level of customer satisfaction.

Alternatives:

satisfaction rating of customers
rating of customer satisfaction
level of customer satisfaction rating
customer satisfaction score
customer satisfaction grade

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customer satisfaction rate vs customer satisfaction rating